MacsDesign Studio today released an update to its highly successful Web Help Desk technical support software. Designed for education and enterprise customers, version 7.1 introduces an auto-refresh option, customizable e-mail settings and a LDAP search filter option.
Fremont, CA (PRWEB) July 15, 2004 -- MacsDesign Studio today released an
update to its highly successful Web Help Desk technical support software.
Designed for education and enterprise customers, version 7.1 introduces an
auto-refresh option, customizable e-mail settings and a LDAP search filter
"Web Help Desk is widely recognized as an industry leader in the help desk solution industry," said Jonathan Lew, President of MacsDesign Studio. "Our success is measured by the success of our clients and that is what drives us to continually improve the product."
New Features Include:
* Auto-refresh option on "My Tickets" and "Group Tickets"
* Customizable e-mail and new account greetings
* LDAP search filter option on base DN for syncing clients
* New selection widgets for large popup lists (50 items+)
* New "Resolved" status type (tickets in the Resolved status can be automatically changed to Closed after a certain amount of time)
* Client can reopen closed tickets
Option to disable open time counting regardless of status
The Web Help Desk is built on an industry-standard Java™ foundation providing platform and database independence and scalability with built-in clustering support, while delivering a uniquely simple, intuitive and attractive user interface. Supported platforms include Mac OS X, Windows 2000, Linux, and Solaris 8.
This extremely popular web-based help desk solution is currently being used by a variety of commercial, educational and governmental organizations such as Apple Computer, Starwood Hotels & Resorts, The Washington Times, IKON Office Solutions, Columbia University NY and The George Washington University.
Web Help Desk v7.1 is available now at http://webhelpdesk.com. An online demo is available. For pricing information, either visit our site or call (866) 701-0227.
About MacsDesign Studio
Founded in 1998 and based in Fremont, California, MacsDesign Studio is comprised of web application developers specializing in WebObjects solutions. More information regarding MacsDesign Studio can be found at http://www.macsdesign.com.
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Source : http://www.prweb.com/releases/2004/7/prweb141619.htm