Chicago Based Technology Firm Promotes From Within, Prepares For More Scratches, More Success

CCC Technologies Taps Technical Veteran to Head Customer Support Unit, and Names Director of Marketing.

ELK GROVE VILLAGE, IL (PRWEB) September 5, 2005 -- CCC Technologies, Inc., “The Convergence Company,” has promoted two of it’s own from within to head departments.

Juan Rodriguez, Director of Operations has named Sheila Jaycox, a 35 year veteran of the telephony industry, as CSU (Customer Support Unit) Supervisor. She joined CCC in 2004 as part of the CSU technical team, but quickly demonstrated that her 25+ years of AT&T/Lucent/Avaya product knowledge and prior supervisory experience would be more efficiently utilized as leader of the team. Sheila oversees day to day operations of the CSU, including installations, dispatch, and customer service.

“Sheila has a proven track record of managing people and providing excellent customer satisfaction”, said Juan. “She’s a leader with 35 years of experience in communications and won’t stand for poor customer service. We were both peers in previous companies where she received numerous accommodations.”

“My goal is to develop a team that our clients can view as their advocate within CCC Technologies,” said Sheila of the new direction of the CSU, “I want all of our clients to know that when they contact us, we will provide them with excellent service and more importantly, follow through.”

At the same time, Jim Poull, Executive Vice President and General Manager named Kim Kiefer as Director of Marketing.

“The dynamics that make up the Convergence technology industry are always changing; there are new developments daily with regards to hardware, transport and applications. In order to be not just competitive, but an industry leader, CCC realized that we needed to dedicate a full time individual and resources with a total and exclusive focus on marketing awareness with respect to CCC’s brand and offerings”, said Jim on the decision. “Being that Kim Kiefer has worked closely with me for six years and has extensive knowledge of Convergence solutions and our long term vision, she was the most qualified and knowledgeable person for the position. This will allow all Sales Teams to concentrate on sales and Kim to focus on marketing.”

Kim’s first initiative was a complete redesign and re-launch of the corporate website which took place in the beginning of July. The new site is extremely user friendly and focuses on the people as well as the technology, including the new “Blog Zone”. The blog (short for web log) features team members from all different departments, and allows participants to share other interests outside the world of Convergence and IP Telephony.

“The new website is just the beginning,” said Kim regarding her vision for CCC’s marketing objectives, “I am deeply appreciative of Jim’s confidence in me to get the job done. CCC is a marketing professional’s dream; they are an amazing group of individuals with an even more amazing story to tell. Unlike typical marketing where you develop an amazing story and then try to live it, this is the greatest story never told. Our customers know it and now it is my job to make sure everyone else does as well.”

About Us:
CCC Technologies is a national distributor of convergence and traditional telephony products, providing technology-based solutions to businesses, institutions and government agencies. Our creative responses to business challenges have made CCC one of the fastest-growing companies in the convergence marketplace.

CCC Technologies was founded in 1984 by a group of telecommunications professionals. From the beginning, CCC has embraced the "bleeding edge" of telephony technology, adopting the motto "the first one through the forest gets some scratches". CCC not only has the scratches but the certifications and customers to prove it.
As one of Avaya's largest Gold Certified Business Partners, CCC is certified in all of Avaya's offerings with a core focus in IP Telephony, Media Servers and Gateways, high-end applications, and network based solutions.
Emerging as "The Convergence Company", CCC continues to grow and has proven to be a leader and the "go-to" partner in the convergence marketplace and with IT professionals.

Contact Info: CCC Technologies, Inc.
700 Nicholas Blvd.
Elk Grove Village, IL 60007
Contact: Kim Kiefer, Director of Marketing
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CCC Technologies, Inc.
Kim Kiefer
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