Esnatech & CTI Solutions deliver a unified communications solution that enables Belgium Red Cross to provide emergency and after-hours access to doctors.
Ontario, Canada (PRWEB) September 19, 2005 -- CTI solutions, an Esnatech
system integrator and distributor in Vlaardingen, Netherlands, deployed a
Telephony Office-LinX unified communications solution at the Belgium office of
the Red Cross; the solution provides 24-hour telephone access to doctors across
the Benelux region in Western Europe. The goal of this project was to design a
system that would find available doctors for patients who required one after
regular hours within a specific region.
“Telephony Office-LinX provides our partners with the tools to develop custom applications for their customers with an off-the-self solution!” says Davide Petramala, VP of marketing at Esnatech. “The system enables the Red Cross to provide immediate local response to the communities they service while at the same time reduce the overhead and inefficiencies required to deliver 24/7 access!”
The system services patients in the Belgium Antwerp region. Callers simply call a centralized number, then enter their local area code to be immediately connected to a local doctor on call. If no local doctor is available in the specified area code, one is notified, or the system will automatically tell the caller the number to dial or to say the emergency number.
“The Telephony Office-LinX platform allows us to integrate our customers’ back office data and process into their telephony infrastructure,” says Ed Verstraaten, Managing Director CTI Solutions. “This delivers true value for our customers and delivers an immediate return on investment.”
The Telephony Office-LinX system has increased customer satisfaction by reducing the number of calls not being responded to or being forwarded to a resource that is unable to provide local assistance. For the Red Cross organization, the new digital system has reduced paperwork by more than fifty per cent! The Red Cross is able to service more callers with less staff, resulting in improved customer service and tremendous cost savings!
Telephony Office-LinX is an enterprise class unified communication solution that enables organizations to communicate with their customers, suppliers and staff with greater efficiency and enhanced productivity. Applications include speech access to staff, unified messaging, tele-worker with disaster recovery and continuance, Find Me, Follow Me Mobility, IVR, & integrated document access with fax services. For more product information please visit:
About the Belgian Red Cross
The Belgian Red Cross is one of 181 national societies of the International Red Cross and Red Crescent Movement, a worldwide action-oriented relief organization. Belgian Red Cross Flanders operates in the Flemish-speaking part of the country. For more information please visit http://www.rodekruis.be/.
About CTI solutions
Founded in 1999, CTI solutions is a European system integrator and distributor for advanced telephony applications. They have been installing, consulting and servicing Esnatech customers for over 10 years throughout Western Europe. Their mission is to provide integrated solutions that enable communications productivity. Located in Rotterdam, they service both end users and resellers throughout the region. For more information please visit www.cti-solutions.nl.
Founded in 1989, Esnatech’s mission is to provide communication solutions that are simply the best way to communicate! Esnatech solutions empower organizations by giving them the flexibility to conduct business at any time, from anywhere, so they can manage the information they need, when they need it. Esnatech markets and distributes their products through OEM and VAR partners in more than 28 countries worldwide.
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Source : http://www.prweb.com/releases/2005/9/prweb286225.htm