Commonwealth Of Massachusetts Teams With SuccessFactors - Aligns Management Objectives With Administration Priorities and Implements State's First Pay-for-Performance Program

The new initiative achieves rapid, measurable results and recognizes and rewards the highest performing managers.

San Mateo, CA (PRWEB) May 26, 2005 -- SuccessFactors, Inc., the market and Web business application leader in on-demand workforce performance management, today announced that the Commonwealth of Massachusetts’ (Commonwealth) Human Resources Division (HRD) has implemented SuccessFactors technology to develop a state-of-the-art employee evaluation system and implement the first pay-for-performance program for 3,000 state managers. The new SuccessFactors-based system now allows the Commonwealth to align the organization’s management goals with the overall goals of the administration as well as recognize and reward higher performing managers more generously than those who are just meeting job requirements.

The Commonwealth’s Human Resources Division developed and began implementing this revised performance evaluation process in an effort to reduce the costs of managing the state’s workforce. HRD’s goal in implementing SuccessFactors was to achieve measurable progress in halting the ratings "creep" the Commonwealth had been experiencing in recent years, where the vast majority of managers were rated above average. In addition, HRD wanted to move away from a system that treated all managers the same in terms of wage increases and did now allow for any recognition of those who went above and beyond what was expected in their position. In addition to achieving these desired outcomes, in less than eight months, the Commonwealth has also successfully trained employees on preparing performance management evaluations, tailored management appraisals to actual job and outcomes, streamlined the performance evaluation form and process, and overall, aligned management’s objectives with administration priorities.

"SuccessFactors technology has enabled the Commonwealth to measure true performance differentiation, challenging managers to be more motivated to perform at a level above the average/acceptable threshold," said Ruth Bramson, Chief Human Resources Officer, Commonwealth of Massachusetts. "Commonwealth managers are now more motivated to deliver that discretionary level of effort as their pay is based on performance and salary quartile rather than the traditional across-the-board step increases which were awarded under the previous system."

Continued Bramson, "SuccessFactors technology helped change the Commonwealth culture to place a high priority on evaluating performance, providing us with the power to recognize, reward and retain our best performers."

The Commonwealth chose to work with SuccessFactors after an initial pilot for 150 users in 5 different agencies resulted in high levels of employee satisfaction and higher quality reviews. The Commonwealth chose SuccessFactors over other proposed alternatives based on the complete functionality of the product, the company’s ASP business model which enabled the solution to be turned on immediately upon configuring to the Commonwealth’s specifications, as well as the technology’s unrivaled overall ease of use. The SuccessFactors reporting tool was also cited as one of the key advantages to the web-based system as aggregate and individual data including ratings, milestones, comments, and form status were instantly available to both HRD and the HR directors in the Secretariats. HRD is now able to track completion dates of review forms, enforce compliance with rating distribution guidelines, and access other valuable information such as development objectives to help conduct statewide training needs assessments.

"The Commonwealth's vision and execution combined with SuccessFactors technology has resulted in an organization that is now more focused on how well they can do their job versus how long they have been at their job," said Lars Dalgaard, SuccessFactors CEO. "I am very impressed with how thoroughly and efficiently the Commonwealth of Massachusetts has used SuccessFactors technology to achievable measurable results for their organization."

About SuccessFactors:
With the highest industry renewal rate, SuccessFactors is the established global leader in providing on-demand, Web-based, integrated workforce performance management solutions. SuccessFactors, founded in 2001, delivers software and solutions that help companies implement effective workforce performance management strategies that align employee performance with bottom-line business results. The company has over 600,000 users from more than 200 customers across all industry sectors, including Textron, General Motors, Cooper Tire & Rubber Company, MasterCard International, Volkswagen of North America, McKesson, Reebok, MeadWestVaco, PG&E, Grant Thornton, Friendly’s Ice Cream and HP Hood. SuccessFactors is headquartered in San Mateo, CA. and has multiple worldwide offices. The applications are being used in 56 countries and are available in multiple languages. For more information, visit or call

This press release was distributed through eMediawire by Human Resources Marketer (HR Marketer: on behalf of the company listed above.

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