ServiceCentral Suite Empowers AM Broadband/NexLink with Improved Workforce and Asset Management.
Atlanta, GA (PRWEB) August 5, 2005 -- ServiceCentral announces that AM
Broadband/NexLink (AM), a cable service provider for Comcast, Charter and Time
Warner, has deployed ServiceCentral’s workforce and inventory management
product, ServiceManager™ 5.1, company-wide. AM has over fifteen points of
presence, more than 100 engineers, and completes over 50,000 work orders each
month. ServiceCentral’s comprehensive functionality provides AM with the
enhanced tools they require to facilitate their dynamic pattern of growth.
By selecting ServiceCentral, AM is empowered with an efficient broadband-specific work order system which manages all facets of daily installs, disconnects and service activities. Through full life cycle bar-coded CPE tracking, AM has increased their inventory accuracy to nearly 100%. “One of the big reasons we have been able to attract and retain our customers is because of the inventory accuracy we are able to boast,” say Rich Sylvestre, a Senior Project Manager for AM.
More efficient procedures have enabled AM to significantly increase the overall productivity of their operations. This means a greater number of daily jobs completed with less people. One major advantage ServiceCentral provides is the ability to assign multiple pay schedules to task codes performed by engineers in the field. Automating this process, according to AM, requires two or three times fewer resources than it did using manual procedures. "We recently switched to Service Central's workforce management software after spending 3 years on a custom software package. We run over 100 technicians in multiple states in a very demanding telecom industry. As we continue to expand our footprint we are confident that we have chosen the right software partner in ServiceCentral." Scott Lochhead, President, AM Broadband LLC.
“ServiceCentral is uniquely positioned to meet AM’s requirements for an end-to-end workforce and inventory management solution. ServiceManager makes everyone’s job easier and provides faster and more accurate management of CPE inventory, task codes and the overall workforce. AM is realizing a tremendous reduction in inventory costs and improved customer service satisfaction through the use of ServiceCentral,” stated Steve Teel, Executive Vice President of ServiceCentral.
About ServiceCentral Technologies
ServiceCentral Technologies (“SCT”) is a leading supplier of software solutions that promote workforce efficiency. Established over twelve years ago, SCT was one of the first companies to develop true service chain management solutions designed to help companies bring order, management, and visibility to a complex set of business processes associated with managing and supporting end-to-end product installation and service operations. Today, ServiceCentral offers a suite of applications to address all of the issues that affect operations. These applications help improve customer service, streamline operations, and generate increased profits. ServiceCentral Technologies is located in Atlanta, Georgia with distributors in Europe, Latin America and Asia Pacific. For more information, please visit www.servicecentral.com.
About AM Broadband/NexLink Communications
AM Broadband/NexLink provides last-mile connectivity solutions for the telecommunications industry. Our field personnel are comprised of professionally trained in-house technicians including over 250 Skilled Employees nationwide. In business since 1992 with over 140,000 plant miles engineered, there are more than fifteen points of presence around the U.S. For more information, please visit www.nexlinkcom.com.
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Source : http://www.prweb.com/releases/2005/8/prweb268948.htm