Looking to expand upon its record 50 percent worldwide customer growth within the last six months and execute on its aggressive international business plan, NTR (Net Transmit & Receive) has named Dallas, Texas as the home of its new North American headquarters under the leadership of Andre Angel, Founder and Chairman of NTR North America.
Dallas (PRWEB) August 11, 2005 Looking to expand upon its record 50 percent
worldwide customer growth within the last six months and execute on its
aggressive international business plan, NTR (Net Transmit & Receive) has
named Dallas, Texas as the home of its new North American headquarters under the
leadership of Andre Angel, Founder and Chairman of NTR North
“NTR has carefully prepared for its North American market entry,” said Angel. “Over the last five years, NTR has built a world-class reputation across Europe, Asia, and Latin America for our highly secure, yet affordable PC and Mac remote support and access solutions.”
With over 3200 customers globally, NTR’s success has helped drive demand in North America for InQuiero, NTR’s award winning, Web-based remote support and access products. “We have chosen Dallas as our North American gateway because of its central location and the ease of access it provides to our Canadian, US and Mexico markets,” added Angel. “Our solutions are applicable to companies of every size for budgetary reasons and scalability. InQuiero is suitable for North American companies seeking secure, efficient, and affordable remote support options that save time, money.”
NTR’s North America headquarters are located in Addison conveniently located off the Dallas Parkway. According to Angel, NTR expects to double its staff by the end of the year.
Global Demand Continues For Remote Support Solutions
Today’s remote support and remote control technology is expected to do more than just reduce worker downtime and eliminate travel costs for routine service and maintenance tasks. Companies with on-demand business pressures and a highly mobile and distributed workforce need to operate in spite of tightening IT budgets, call center outsourcing, and reduced in-house technical staff. Remote support, remote access and management solutions address these critical needs and contribute to the market’s recent resurgence and billion-dollar valuation, according to some analyst estimates.
Remote PC support helps businesses establish an immediate, live connection between two personal computers in different locations, enabling remote technical assistance at anytime and from any location. By taking control of workers’ or customers’ desktops remotely, IT and customer service staff can drastically improve the overall user experience and increase first call resolution rates. This helps employees, customers, and partners conduct business better, faster, and cheaper.
U.S. Customers Tout Customer Support Benefits Of InQuiero
NTR's premier remote support service, called InQuiero, has helped global companies achieve their core customer support goals. Satisfied clients include Duetsche Bank and Honda, and most recently Dallas-based, Retalix, a publicly traded software solutions company for the food industry.
“Retalix is a global company with customers and employees located all over the world,” says Ofer Nimtsovich, CIO of Retalix. “NTR’s InQuiero has helped us improve remote users’ satisfaction by enabling faster and more effective support calls. Since implementing InQuiero, Retalix IT has experienced increased first call resolution. Before InQuiero, Retalix IT support representatives would spend a lot of time on each call, trying to diagnose and resolve issues based on user feedback only. Today, the average call time has decreased dramatically because we now have the ability to remotely control computers in a very simple, fast manner.”
How does InQuiero work? InQuiero is a full-featured remote support and access solution available in 14 languages as an ASP or an on-site license model. It allows technical, sales, and customer service representatives to share their desktop or take control of a remote computer without having to pre-install any software, open ports, modify NAT tables, or change network or firewall configurations.
This benefits companies who need to provide their customers, partners, or employees with rapid customer service and technical remote support, regardless of the geographical distance between them. InQueiro also has one of the highest levels of security available providing 256-bit AES encryption. For more about InQuiero’s features, visit http://www.inquiero.com.
"Based on our aggressive services roll-out and immediate customer response, we are confident about our success in the North American market," said Angel. "Companies that want to reduce costs, improve service times, and increase overall customer satisfaction will find NTR's offerings fully support their initiatives.”
About NTR North America
Dallas-based NTR North America develops and provides highly secure, affordable, Web-based remote access, control, and support technologies to help businesses of all sizes better communicate and collaborate in spite of physical boundaries. NTR has served more than 3,200 global companies in industries as diverse as automotive, consumer electronics, financial services, retail, and technology. To learn more about NTR North America and InQuiero, NTR’s on-demand remote support service, visit http://www.inquiero.com, or call 214-561-8789.
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Source : http://www.prweb.com/releases/2005/8/prweb271159.htm