Apptix® (OSE: APP), a global provider of software and solutions for on-demand applications, has selected the EM7 System to simplify management of its complex infrastructure and to meet the customer service level agreements (SLAs) that are at the heart of its business. Apptix cites instant integration with Microsoft Operations Manager, unique features that meet service provider needs, and integrated ticketing system as critical selling points.
Chantilly, VA (PRWEB) September 2, 2005 -- ScienceLogic™ LLC, whose
revolutionary EM7™ System is deployed in networks throughout the service
provider, government, and commercial markets, announced today that Apptix® (OSE:
APP), a global provider of software and solutions for on-demand applications,
has selected the EM7 System to simplify management of its complex infrastructure
and to meet the customer service level agreements (SLAs) that are at the heart
of its business.
Apptix, which provides services such as Microsoft® Exchange and SharePoint and BlackBerry® mobile messaging, currently manages hundreds of servers in its data centers using the EM7 System.
"We went from using several basic monitoring tools, including Ipswitch WhatsUp® Gold and NetIQ®, to managing the servers using just the EM7 solution plus our existing Microsoft Operations Manager, which now sends monitoring data and alerts to the EM7 System. EM7's instant integration with Microsoft Operations Manager adds value to an investment we have already made and gives us a unified view of our entire infrastructure," said Peter Walther, Director of Technical Operations and Customer Support for Apptix. "We selected the ScienceLogic product because it offered greater functionality in the basic unit at a much lower price point than Tivoli® and Unicenter®. Since the EM7 solution is appliance-based, it was truly a 'plug-and-play' solution."
Apptix installed the ScienceLogic EM7 System in September over a three-day period.
"All I needed to do was install and fire up SNMP, plug in the EM7 System, and it started running smoothly right out of the box," said George Velasquez, Apptix Manager of Engineering. "All the information we need is available via the EM7 interface, which has decreased our response time and improved uptime for our customers.
"If we don't hit our SLAs, the phone is ringing for credits, so the EM7 System has proved invaluable from a business perspective," Velasquez said. "In addition, we can easily pull reports to monitor the SLAs for each customer."
In addition to network management and monitoring, Apptix is now using the EM7 System for web-based ticketing, replacing their Remedy® software. Ticketing, according to Velasquez, is now much faster and tracking is available via the EM7 interface. "If customers have questions about a ticket or anything else, we can pull a report on the spot and give them the answer," Velasquez said. "ScienceLogic is definitely the way to go for network management and monitoring."
Apptix (OSE:APP), based in Sterling, VA, is leading the shift to on-demand computing with its service management software and solutions for the outsourced messaging and desktop services market. Apptix provides its service provider and reseller partners with software and turnkey solutions that include all the elements necessary for a successful outsourced application offering. This includes the TECOS® service management software, a wide variety of ready-to-sell services, and a packaged marketing and sales program to ensure a successful product launch. Apptix is a Microsoft Gold Certified Partner for Hosting and Application Services and an industry leader in delivering outsourced solutions to network service providers. Founded in 1997, Apptix is one of the world's most experienced application hosting companies.
Chantilly-VA based ScienceLogic LLC was founded in 2003 with one goal: Simplify IT™. Founded and staffed by technology professionals who are intensely focused on making IT management simpler, better and faster, ScienceLogic has created and fostered an invigorating and creative environment conducive to solving the most difficult problems facing IT management. ScienceLogic is committed to delivering IT management solutions with unquestionable quality and value, enabling its customers to deliver impeccable service to their constituents. ScienceLogic is the creator of the EM7 System, the world's first Relational Infrastructure Management (RIM) solution. For more information, call 1-800-724-5644 (1-800-SCI-LOGI) or visit our web site at www.sciencelogic.com.
ScienceLogic, EM7, and "Simplify IT," are trademarks of ScienceLogic, LLC in the United States, other countries, or both. All other trademarks are the property of their respective owners.
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Source : http://www.prweb.com/releases/2005/9/prweb279220.htm