Hospitality industry innovators, Kimpton Hotels & Restaurants has selected New York-based Coyle Hospitality Group (CHG) to assess quality in its growing and diverse collection. CHG provides quality-assurance consulting and mystery shopping exclusively to hotels, restaurants and spas worldwide
New York (PRWEB) June 13, 2005 -- Hospitality industry innovators, Kimpton
Hotels & Restaurants has selected New York-based Coyle Hospitality Group
(CHG) to assess quality in its growing and diverse collection. CHG provides
quality-assurance consulting and mystery shopping exclusively to hotels,
restaurants and spas worldwide
Coyle Hospitality Group has created quality metrics that are both applicable to Kimptonís diverse brand today and able to scale with Kimpton as it grows the Monaco and Palomar brands in North America. With modifications designed specifically for Kimpton, CHG has employed its InnsQore software model.
InnsQore is a user-friendly SQL database program developed and hosted by CHG to meet the unusual mystery shopping needs of the hospitality industry. Hoteliers, restaurateurs and now spa managers are able to fully customize their mystery shopping program, and immediately receive the benefit of being able to action their data. Reporting is dynamic and made-to-order for the client.
Kimptonís unique operating standards reside online at InnsQore, allowing all Kimpton stakeholders to remotely access mystery shopping data and disseminate the information with the click of a mouse. InnsQore is interactive, allowing management not only to immediately identify trends and cross section the data to their needs, but to also leverage their know-how without the burden of static reports and paper.
ďThe data tools are exceptional," remarked David Martin, Vice President of Hotel Operations for Kimpton Hotels & Restaurants. "With InnsQore, we can now instantly spot global and micro trends, create action plans, and use the data fully in concert with our other CRM programs. The integration has been seamless, and the quality of the data has been excellent. Everyone at the corporate and property level can get what they need without being bogged down with paper."
About Kimpton Hotels
Founded by Bill Kimpton in 1981, San Francisco-based Kimpton Hotels & Restaurants is a unique collection of boutique hotels coupled with chef-driven, destination restaurants. While all Kimpton Hotels are thoughtfully appointed and managed to help guests maintain and enrich their lifestyles on the road, each is individually designed to reflect the energy, personality, and pulse of its distinct location, history, and architectural style. Featuring highly personalized guest services, comforting in-room amenities, and one-of-a-kind specialty rooms and suites, Kimpton Hotels provide travelers with welcoming atmospheres that embrace its signature elements of care, comfort, style, flavor, and fun. Kimpton takes pride in its social responsibility, supporting select like-minded partners and is a leader in ecological practices. Kimpton currently operates 39 boutique hotels with restaurants throughout the United States and Canada. This includes the recently opened Onyx Hotel in Boston, 70 park avenue hotel in New York City, and the Hotel Solamar in San Diego. Kimpton will re-launch the Mayfair Hotel & Spa in Coconut Grove, Miami in late summer of 2005 and additional projects are underway in South Beach, Dallas, Virginia and the Washington D.C. area. For more information, please visit www.kimptonhotels.com or call 1-800-KIMPTON.
About Coyle Hospitality Group
Based in New York City since 1996, Coyle Hospitality Group is a market leader providing mystery shopping and brand quality assurance services exclusively to hotels, restaurants and now spas worldwide. A selection of current Coyle Hospitality Group hospitality clients includes Intercontinental Hotels & Resorts, Morgans Hotel Group, Kimpton Hotels & Restaurants, Starr Restaurant Organization, Affinia Hospitality, China Grill Management and Daniel Boulud Restaurants. Since 1996, CHG has completed over 20,000 quality evaluations exclusively for hospitality clients. For more information please visit www.coylehospitality.com
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Source : http://www.prweb.com/releases/2005/6/prweb250094.htm